MyBela.ai Privacy Policy
Effective date: October 30, 2026
This policy explains what personal information MyBela.ai collects, why, who sees it, and the choices you have.
Who we are and what this policy covers
MyBela.ai is operated by MYBELA.AI LLC, a Florida limited liability company (Florida document number L26000545067), at 11665 NE 2nd Ave, Miami, FL 33161, USA. In this policy, "MyBela.ai", "we", "us" and "our" mean MYBELA.AI LLC. We are responsible for the personal information described here.
This policy covers the MyBela.ai mobile apps, the mybela.ai website, and our waitlist and social media channels. It works together with our Terms of Service and Health Disclaimer, which are published on this website.
What we collect
We collect what you give us, what the app records as you use it, and a small amount from your device.
Account and contact: name or nickname, email or phone number, sign-in method (such as Google), language. Used to create and secure your account and to contact you.
Body and goals: age, sex, height, weight, activity level, goals (such as weight loss or PCOS), cooking style, household oil habits. Used to work out calorie targets and tailor the app.
Food logs: meals, dishes, portions, photos you add. Used for calorie ranges and Insights.
Cycle and symptom logs: period dates, cycle length, symptoms, notes. Used for predictions, patterns and reminders.
Mood and feelings: entries and notes you write. Used for pattern summaries.
Quiz answers and results: your answers, flags and results. Used to show risk patterns and route you to the right next step.
AI chats: your questions and the replies. Used to answer you and keep the AI safe.
Payments: plan, payment status, and a transaction reference from the payment provider. Used to provide paid plans.
Device and usage: device type, operating system, app version, IP address, crash reports, which features you use. Used to keep the app working and secure, and to improve it.
Messages to us: support requests, survey answers, notification preferences. Used to reply and respect your choices.
Referrals: details you choose to send through a referral or in-network feature. Used to connect you with that partner.
How we use your information
We use your information to:
run the app's features, including calorie targets, food and cycle tracking, the quiz, Insights and private Q&A;
send reminders and follow-ups that refer to what you logged, which you can switch off in settings;
apply safety rules, such as routing iron-related quiz results to a blood test rather than to supplements;
keep the app secure and prevent misuse;
improve the app and our food database, using de-identified and aggregated data;
take payments, answer support requests, and send service messages;
send marketing only if you agree, and stop it whenever you ask;
meet legal obligations.
AI features and your data
Private Q&A and Insights use AI. To produce a reply, we send your message and only the logs needed to answer it to our AI service providers. We may also use your data to train our AI models; you can opt out of this training at any time in your account settings.
Your questions and the AI's replies are saved in your history so you can see them again. A small number of authorized staff may review conversations to fix errors and improve safety, using de-identified data.
Please do not put other people's personal details into chats or notes.
Consent and your sensitive health information
Food logs, body measurements, cycle and symptom entries, mood notes, and quiz results are sensitive health-related information. We use them only with your explicit consent, which we ask for when you first turn on or use each of these features.
You can withdraw consent at any time by turning a feature off, deleting entries, or deleting your account. Withdrawing does not undo what we lawfully did before, and some features cannot work without the data they need.
Who we share information with
Service providers: companies that host our systems, run the AI features, send notifications and emails, measure crashes and usage, process payments (including mobile financial services and app stores), and support our customer service. They may use your information only to provide services to us and must protect it to the standard this policy promises.
Partners and professionals: only with your separate consent, for a specific purpose you choose, such as sharing a log with your doctor.
Legal and safety: where the law requires it, or to protect the rights and safety of you, others, or us.
Business changes: if we merge with or are acquired by another company, your information may transfer to it, and we will tell you first.
De-identified data: aggregated information that cannot identify you may be shared or published.
We do not sell your personal information, and we do not share it with advertisers.
Where your data is stored and international transfers
Your information is stored and processed on servers run by our cloud and AI service providers, which may be located outside Bangladesh and outside the United States. When information leaves your country, we require the provider to protect it to a standard consistent with this policy and the law that applies to us.
How long we keep data and how deletion works
We keep your information while your account is active. When you delete your account, we delete or de-identify your data within 30 days. Copies in backups are removed within 90 days. We keep only what the law requires us to keep, such as payment and tax records.
To delete your account:
In the app, open Settings, then Account, then Delete account.
Or request deletion by emailing contact@mybela.ai, or see mybela.ai/delete-account.
If you have a paid plan, cancel it with the store or payment provider you bought it from. Deleting your account does not cancel a subscription bought through an app store.
Your rights and choices
You can ask us to:
give you a copy of your information;
correct information that is wrong;
delete your information;
stop or limit certain uses;
move your data to another service in a common format;
withdraw consent you gave us.
You can also switch off reminders and follow-ups in settings, and unsubscribe from marketing messages at any time.
To use any of these rights, use the app's settings or email contact@mybela.ai. We may need to confirm who you are first. We aim to reply within 30 days and do not charge for reasonable requests.
Security
We protect your information with encryption in transit and at rest, access limited to staff who need it, and safeguards that run on our servers rather than only on your device. No system is perfectly secure. If a breach is likely to affect you, we will tell you and the authorities as the law requires.
Age limit
MyBela.ai is for people aged 18 and over. We do not knowingly collect information from anyone younger. If you believe a child has given us information, email contact@mybela.ai and we will delete it.
Website, waitlist, and social media
The mybela.ai website uses cookies and similar tools to keep it working and to measure visits. You can block or delete cookies in your browser settings.
If you join our waitlist through the website or a social media post, we use your handle or contact details to send you the link and launch updates. You can unsubscribe at any time.
Instagram: when you comment "waitlist" on our Instagram posts or message our account, we receive your Instagram username, user ID and the content of your comment or message. We use it to send you an automated direct message with a Done button. When you tap Done, we check through Instagram whether your account follows ours, and we send the waitlist link only if it does. We keep a record of your Instagram ID, username and waitlist status so we do not message you twice. You can ask us to delete it at any time. Instagram and Meta handle your comments and messages under their own privacy policies, which we do not control.
Third-party services and links
The app and website may link to services we do not run, such as Instagram, app stores and payment providers. Their own privacy policies apply to what they collect, and we are not responsible for their practices.
Health information is not medical advice
MyBela.ai is a wellness companion. Calorie ranges, cycle predictions, quiz results, Insights and AI answers are general information. They are not a diagnosis, treatment or medical advice, and they do not replace a doctor. Please read our Health Disclaimer.
Changes to this policy
We may update this policy. For material changes, we will tell you in the app or by email at least 30 days before they take effect, and the effective date at the top will change.
Contact and complaints
Questions, requests, or complaints about your information: contact@mybela.ai.
MYBELA.AI LLC, 11665 NE 2nd Ave, Miami, FL 33161, USA. Please write to us first so we can put things right. You may also complain to the relevant authority in your country.